Frequently Asked Questions

Getting Started

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How do I get started?

Having Trouble

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I forgot my account logon ID or password. What do I do?
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What if I do not have my transcript ID?
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I ordered a test but forgot my Test Event ID. What do I do?
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I took one test and it worked fine, but my Test Event ID no longer works. Why is this happening?
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I received a Test Event ID from a company and have completed the test, but my test results do not appear in my account. How do I get those results?
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I completed a beta test. Where would I find the results for the test?
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I was disconnected from the test. How do I start from where I left off?

Brainbench Tests and Methodology

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How much does a test cost?
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How do I obtain a test?
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I am trying to order a test, but it is asking for a promo code. What should I do?
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Why am I being asked for my phone number when I order a free test?
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What is a test retake?
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How long does it take to complete a test?
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How often can I attempt a test?
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What is the difference between the master and standard levels?
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What percentage of test-takers actually passes?
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How do I know what the test is going to cover?
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Where can I obtain test preparation materials?
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Can I see the answers to the questions on my test?
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Are some tests free?
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I received a confirmation e-mail after I ordered a free test. Does this mean I have to pay for it?
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How does a recruiter or employer verify I took the test?
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What role do Brainbench tests play in employment related activities?
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What is the value of a Brainbench Certification?
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What are Brainbench tests like?
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Do you make any special accommodations in your testing process for people with disabilities?
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How do I interpret my Brainbench test score?
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What are the rules for Brainbench tests?
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What is Computer Adaptive Testing (CAT)?
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Why is CAT better than static testing?

Brainbench Certifications

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What are Brainbench Certifications?
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How do Brainbench Certifications compare to other certification programs?
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How long are your certifications valid?
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Why do certifications expire?
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Are Brainbench Certifications affiliated with or approved/endorsed by the major software vendors?
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What recruiters and employers recognize Brainbench Certifications?
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How do recruiters and employers verify a Brainbench Certification?

Job Roles

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What are Job Role Certifications and how are they different from other Brainbench Certifications?
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How do I get my Job Role certificate?

Subscriptions

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What are subscriptions?
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What type of subscriptions do you offer?
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What is included with my subscription?
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What is not included with my subscription?
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Are certificates included with the subscriptions?
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How do I purchase a subscription?
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Can I purchase a subscription if I do not have a credit card?
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How long is my subscription valid?
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Do I have to buy a subscription?
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How many times can I take a test?
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Can I upgrade from a monthly to an annual subscription?
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How do I submit a "non-renewal" request for my subscription?
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I purchased a subscription last year, why was my credit card charged again by Brainbench?

Certificates

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What is a Brainbench certificate?
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What types of certificate do you offer?
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What is the difference between the two certificates?
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How much does a Brainbench paper certificate cost?
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How much does a Brainbench electronic certificate cost?
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Are there any special requirements needed to download the electronic certificate?
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Do I need to pay for my certificates if I have a Brainbench subscription?
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How do I purchase a Brainbench paper certificate?
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I have a subscription, but when I try to order a certificate, I am being charged for it. Why is that happening?
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Can I order a certificate for a test taken at the request of a company?
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Can I order a certificate for the beta test I passed?
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How do I get my Job Role certificate?
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How are Brainbench paper certificates shipped?
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How long does it take to receive a paper certificate?
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Can I have my Brainbench paper certificate express shipped to me?
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How can I check the address that my certificate was mailed to?
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Do you offer frames and mountings for my Brainbench paper certificate?
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How can I order a replacement copy or additional copy of my Brainbench paper certificate?
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I passed a test, but never received my certificate. Is it still coming?

Online Accounts/Transcripts

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What is a My Brainbench account?
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What is a public transcript?
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How do people see my public transcript?
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How do I change the information in my public transcript?
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How do I change my transcript from private to public (or public to private)?
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Why are my scores not appearing in the Top Scores for my area?
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How do I change my name or address information?
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How do I know Brainbench will not give out my personal information?

My Plan

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What is My Plan?
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Why can I delete some items in My Plan and not others?
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What happens if I accidentally delete a job role that's in progress? Will I lose all my results?

System Requirements

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What browser is best to use when viewing the site?
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I am using WebTV to view your site and I am having difficulties. Why?
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I am having difficulties accessing your site from work, but not from home. Why?

Miscellaneous

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How do I order a Brainbench product with a certified check or money order?
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What is a promo code?
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How do I cancel my Brainbench account?