Test Center

Customer Assistance

Description:

Our Customer Assistance test measures your knowledge of interpreting a policy guide and resolving customer issues and problems based on policy, procedures, and guidelines within a scenario or reference guide.

This test is associated with a Job Role. Please visit the Job Role Center for more details.

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Once you request a test, your Personal Identification Number (PIN) will be stored in your My Plan for easy access. You will have 90 days in which to take the test you requested.

Test Outline


Scenario 1
Scenario 1
Scenario 2
Scenario 2
Scenario 3
Scenario 3