Test Center

CRM Concepts

Description:

Our CRM Concepts test measures your knowledge of Customer Relationship Management (CRM) systems and methodology. Designed for the experienced CRM professional, this test includes the following topics: Business Integration, Deploy, Development, Enterprise Wide Solution, Implementation, Management Buy-In, Planning, and Program Management.

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Once you request a test, your Personal Identification Number (PIN) will be stored in your My Plan for easy access. You will have 90 days in which to take the test you requested.

Test Outline

Business Integration
Budgeting
Reporting
Sales
Deploy
Metrics
Resources
Scalability
Development
Customization
Systems Requirements
Web-Based
Enterprise Wide Solution
Infrastructure
Program Repository
Synchronized Process and Strategy
Implementation
Change Management
Proof of Concept
Test
Train
Management Buy-In
Accountability
Organizational Analysis
Process Improvement
Planning
History of CRM
Impact Analysis
Requirements Analysis
Sales Strategy
Program Management
Documentation
Risk Management
Status Reporting