Change Management (U.S.)

Test Outline

Analytical Skills
Cost-Benefit Analyses
Critical Thinking
Decision Making
Identifying Downstream Consequences
Problem Recognition
Problem Solving
Process Evaluation Methodology
Sources of Error
Statistical Analysis
Change Management Skills
Measuring Change
Monitoring Progress Against Predefined Measures
Overcoming Resistance
Performance Appraisals
Resource Allocation and Management
Rewarding Change
Systematic Change Process
Transactional versus Transformational Leadership
Change Planning Skills
Anticipating Problems
Goal Setting
Identification of Resistance
Incremental versus Radical Change
Milestones Development
Negotiating Changes
Policy Design
Procedures Design
Project Planning Techniques
Resource Requirement Identification
Change Promotion Skills
Change Motivation
Change Promotion Messages
Communication Methods
Making Management Support Visible
Management Cooperation
Using Change Leaders
Visioning the Change
Innovation Skills
Assess Culture
Climate for Change
Employee Skills Assessment
Information Gathering
Job Analysis
Organizational Improvement Groups
Pilot Testing Methodology
Survey Techniques
Training Needs Analysis
Interpersonal Skills
Conducting Feedback Sessions
Developing Trust
Group Dynamics
Group Problem Solving
Managing Emotional Responses to Change
Role Change Reaction
Role Clarification
Stress Reduction Techniques
Team Building


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