Interpersonal Communications

Test Outline

Active Listening
Demonstrating Attentiveness
Encouraging Conversation
Ending an Interaction
Differences
Age
Culture and Nationality
Gender
Electronic Communication
E-mail
Fax
Internet
Phone
Etiquette and Protocol
Entertaining
Forms of Address
Invitations
Profession-Specific Terms
For Job Applicants
Cover Letters
Follow-Up
Resumes
Legal Issues
Copyright, Intellectual Property, Plagiarism
Harassment
Libel and Slander
Management
Asserting Leadership
Good and Bad News
Hiring and Firing
Non-Verbal Communication
Body Language and Gestures
Dress and Appearance
Eye Contact
On The Job
Meetings/Small Group Communication
Peer-to-Peer Communication
Reports, Memos, Etc.

 

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