Office Management (U.S.)

Test Outline


Administration
Business Writing
Company Protocol
Database Software
Decision Making
Facilities
Negotiation
Policy Development
Problem Solving/Conflict Resolution
Quality Control
Word Processing Software
Clerical
Document Storage/Retrieval
File Organization
Mailing/Shipping/Delivery Procedures
Finance
Budgeting
Cash Handling
Purchasing
Spreadsheet Software
Human Resources
Benefits/Wage and Compensation
Personnel Appraisals
Personnel Management
Training and Development
Interpersonal Communication
Email Etiquette/Software
Listening Skills
Motivating Staff
Networking
Oral Communication
Relationship Building
Telephone Etiquette
Organization
Calendar Software
Goal/Priority Setting
Inventory Management
Schedule Coordination
Time Management
Technology
Computer Hardware
Computer Software
General Office Equipment
Internet Use
Telephony

 

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