Test Center

It is easy to see the newest titles that have been added to the test library. Go to the Test Center and click "View All Free Tests". The list will include the latest tests. Come see what is new and measure your skills!

ITIL Concepts


Our ITIL Concepts test measures your knowledge of ITIL. Designed for the individual who has taken a foundation level course or worked in an environment that employs ITIL practices, this test includes the following topics: Availability Management, Capacity Management, Change Management, Configuration Management, Financial Management for IT Services, IT Service Continuity Management, Incident Management & Service Desk, Problem Management, Release Management, Service Level Management.


Once you request a test, your Personal Identification Number (PIN) will be stored in your My Plan for easy access. You will have 90 days in which to take the test you requested.

Test Outline

Availability Management
Availability Management Activities
Availability Management Methods & Techniques
Availability Metrics
Capacity Management
Business Capacity Management
Capacity Management Activities
Resource Capacity Management
Service Capacity Management
Change Management
Change Authority
Change Control Processes
Types of Change
Configuration Management
Configuration Management Activities
Configuration Management Database
Financial Management for IT Services
IT Accounting
IT Budgeting
Incident Management & Service Desk
Incident Lifecycle
Incidents, Problems & Known Errors
Service Desk Responsibilities, Skills & Technology
Service Desk Structures
IT Service Continuity Management
Business Continuity Lifecycle
IT Recovery Options
Risk Analysis
Problem Management
Error Control
Proactive Problem Management
Problem Control
Root Cause Analysis
Release Management
Release Activities
Release Environments
Types of Release
Service Level Management
Continual Improvement of Delivering Service
IT Service Provision Key Definitions
Service Catalogue
Written Agreements & Contracts