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Our ITIL Concepts test measures your knowledge of ITIL. Designed for the individual who has taken a foundation level course or worked in an environment that employs ITIL practices, this test includes the following topics: Availability Management, Capacity Management, Change Management, Configuration Management, Financial Management for IT Services, IT Service Continuity Management, Incident Management & Service Desk, Problem Management, Release Management, Service Level Management.
Once you request a test, your Personal Identification Number (PIN) will be stored in your My Plan for easy access. You will have 90 days in which to take the test you requested.