Test Center

It is easy to see the newest titles that have been added to the test library. Go to the Test Center and click "View All Free Tests". The list will include the latest tests. Come see what is new and measure your skills!

Outbound Sales Skills

Description:

Our Outbound Sales Skills test measures your knowledge of sales. Designed for outbound sales professionals, this test covers the following topics: Call Control, Closing the Sale, Ethics and Integrity, Need Identification, Product Presentation, Professionalism, Returned Calls, and Time Management.

This test is associated with a Job Role. Please visit the Job Role Center for more details.

$49.95

Once you request a test, your Personal Identification Number (PIN) will be stored in your My Plan for easy access. You will have 90 days in which to take the test you requested.

Test Outline


Call Control
Approach Strategy
Conversation Management
Objections
Unauthorized and/or Underage Persons
Closing the Sale
Ask for the Sale
Call Backs
Closing
Commitment
Decision Process
Ethics and Integrity
Do Not Call Requests
Negative Company/Product Publicity
Problem Resolution
Situational Awareness
Winbacks
Need Identification
Listening Skills
Opportunity Recognition
Question Management
Product Presentation
Establishing Need
Features and Benefits
Qualifying and Upselling
Professionalism
Courtesy
Humor
Irate Customers
Returned Calls
Move the Conversation Forward
Reselling
Turning Questions into Closing Opportunities
Time Management
Call Greeting/Proper Salutation
Follow-up Calls
Pre-Work
Reaching the Decision Maker/Contact Person