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Outbound Sales Skills


Our Outbound Sales Skills test measures your knowledge of sales. Designed for outbound sales professionals, this test covers the following topics: Call Control, Closing the Sale, Ethics and Integrity, Need Identification, Product Presentation, Professionalism, Returned Calls, and Time Management.

This test is associated with a Job Role. Please visit the Job Role Center for more details.


Once you request a test, your Personal Identification Number (PIN) will be stored in your My Plan for easy access. You will have 90 days in which to take the test you requested.

Test Outline

Call Control
Approach Strategy
Conversation Management
Unauthorized and/or Underage Persons
Closing the Sale
Ask for the Sale
Call Backs
Decision Process
Ethics and Integrity
Do Not Call Requests
Negative Company/Product Publicity
Problem Resolution
Situational Awareness
Need Identification
Listening Skills
Opportunity Recognition
Question Management
Product Presentation
Establishing Need
Features and Benefits
Qualifying and Upselling
Irate Customers
Returned Calls
Move the Conversation Forward
Turning Questions into Closing Opportunities
Time Management
Call Greeting/Proper Salutation
Follow-up Calls
Reaching the Decision Maker/Contact Person